Fawn G McWilson Resume

Zayo Group

Results-driven leader with expertise in Salesforce and ServiceNow project optimization, automation transformation, and IT operations.
Successfully managed a $53M budget and 100+ employees, refining portfolio strategy to enhance service delivery and stakeholder expectations.
Strong background in vendor governance, regulatory compliance, cloud COE, data management, and security protocols.
Proven ability to drive marketing, strategic planning (OKRs), and ADKAR change management initiatives, leveraging KPIs and data-driven insights to improve program effectiveness.
Adept at fostering operational excellence, workflow optimization, and resource management to align with business goals and close process gaps.

Dynamic business operations leader with a proven track record of managing a $35M budget and overseeing 2K+ employees.
Delivered 8% reduction in manual processes over 14 months by optimizing launch adoption and implementing scalable change management frameworks. Dedicated to enhancing time-to-market, stakeholder engagement, and data-driven decision-making.
Rapidly promoted from change management to business operations review in six months.
Skilled in security reviews, impact studies, and cross-functional collaboration with operations, sales, legal, and development teams to drive efficiency and meet cloud training delivery timelines.
Expert in product roadmap development, governance, and quality KPI improvements, driving 5% enhancement in on-time launches within six months through strategic live broadcast sessions.